Customer Satisfaction Our "Commitment to Customer Satisfaction" is more than just a catchy sales pitch thought up by some expensive ad agency - and we can prove it! First of all, every Palm Harbor home is finished on site by one of our professional, factory-trained technicians who knows our homes and features inside and out and is committed to leaving a satisfied homeowner and customer. Not like other home manufacturers who hire outside independent contractors. And we get scores and scores of letters from satisfied customers who want to let us know what they enjoy most about their new Palm Harbor homes.
Gold Key Care Extending the Factory Quality Process Gold Key Care extends our factory quality process directly to your home site. Palm Harbor's "Gold Key Care" professionals will thoroughly inspect, adjust, test and finish your home inside and out, above and below, for hassle-free home ownership. Gold Key technicians are factory-trained company associates - not independent subcontractors - who will quickly finish out your new home to model center standards using factory trim and hardware for a perfect match. Your Key to Peace of Mind Only our "Gold Key" Program provides you with a single key that fits both entrance doors to your home plus the extended protection of "Gold Key Care" for five full years. Your Gold Key Card features a toll-free number to call anytime for repairs covered by the 5-year Protection Plan. This blanket protection is the most complete plan of its kind on the market today, covering everything from your home's structure, plumbing system, electrical system and air distribution system to special features such as fireplaces, doors and windows. Our goal is to satisfy each customer completely and "Gold Key Care" is how we are going to do that.